How can we help?

Help & FAQs

Getting Started

How do I create a Work Life Balance Account?

Visit this link: https://worklifebalancehousecleaning.launch27.com/login

Do you service my area?

We service the Mercer County, NJ area and 20 miles surrounding the area. We have many clients in Princeton, Lawrenceville, Hamilton, Yardley and Bordentown. You can always email us at: wlbcleaning@wlbcleaning.com if you would like to inquire if we service your area!

What is included in a Standard Cleaning?

In Every Room We Will: *Clean accessible surfaces of dust and debris* Wipe countertops & cabinet exteriors* Straighten up* Floors vacuumed and mopped* Take out garbage *

 

In the Kitchen: *Wipe down appliance exteriors (toaster, coffee maker, etc) *Clean inside microwave* Clean stovetop *Clean kitchen table and wipe chairs*

 

In the Bedroom: *We will make the bed and change sheets (if fresh linens are left out)*

 

In the Bathroom: *Scrub & sanitize toilet, sink and shower *Clean mirrors and glass* Wipe exterior shelving*

 

Need an additional service? We can take care of that! *Inside the Fridge* Deep Cleaning* Inside Windows*Walls *Move in/out* Load of Laundry* Inside Cabinets **Can be added on, under extras!!

*Some homes may require additional cleaning needs, if your standard cleaning cannot be completed within a 3 hour window (with two cleaners= 6 hours of labor), we will discuss the need for an additional cleaning to be scheduled at an additional cost. We will not charge you extra, without discussing this.

How much will it cost?

We do instant quotes and provide pricing right on our website, so that you do not have to set up a walk-through and wait longer for your cleaning. There may be extreme instances, however we need to call and adjust the pricing based on additional circumstances (additional cleaning needed, etc.), we never charge you extra with out discussing this with you first, prior to the cleaning and we only charge you after the cleaning has been completed.
*Each quote is generated based on an average layout of a home, for example: If you enter a 2 Bedroom, 1 Bathroom, 1 Half Bathroom, the base price assumes you also have a kitchen and living room (we do not charge extra for dining rooms). If there are any special circumstances, such as a finished basement or additional kitchen or living area, under “extras” please add any additional rooms. The minimum to book is a 1 BR/1 BATH (which includes- bedroom, living room, kitchen, dining room and bathroom).

Do you bring your own cleaning supplies, products and equipment?

Yes, we bring our own cleaning supplies, products and equipment (all except a toilet brush). We have everything we need, so you don’t have to worry about a thing!

Can I request special tasks or extras?

You can add on extras when you are booking, such as laundry, extra rooms, etc.- under the “Extras” spot while booking. If you have additional questions, please email us at: wlbcleaning@wlbcleaning.com.

What is included in a Deep Cleaning?

Spring Cleaning/Deep Cleaning: Please email us at: wlbcleaning@wlbcleaning.com for a personalized quote 🙂

 

In Every Room We Will: *Clean accessible surfaces of dust and debris* Wipe countertops & cabinet exteriors* Straighten up* Floors vacuumed and mopped* Take out garbage *

 

In the Kitchen: *Wipe down appliance exteriors (toaster, coffee maker, etc) *Clean inside microwave* DEEPER CLEAN ON STOVETOP *Clean kitchen table and wipe chairs*OUTSIDE OF CABINETS WASHED*CLEAN DOORS/FRAMES FOR FINGERPRINTS

 

In the Bedroom: *We will make the bed and change sheets (if fresh linens are left out)* CLEAN AND VACUUM UNDER THE BED* WASTEBASKETS SANITIZED* LAMP SHADES DUSTED/WIPED DOWN* CEILING FAN DUSTED* MINI BLINDS VACUUMED* INDIVIDUAL ITEMS WIPED DOWN

 

In the Bathroom: *Scrub & sanitize toilet, sink and shower *Clean mirrors and glass* Wipe exterior shelving* SHOWER DOOR GIVEN EXTRA ATTENTION TILE GROUT SCRUBBED* CLEAN DOORS/FRAME FOR FINGERPRINTS* BASEBOARDS HAND-WASHED* WASTE BASKETS SANITIZED

 

Need an additional service? We can take care of that! *Inside the Fridge*Inside Windows*Walls *Move in/out* Load of Laundry* Inside Cabinets **Can be added on, under extras!!

Manage Your Account

How do I log into my account?

Login to your account at: https://worklifebalancehousecleaning.launch27.com/login

How do I reset my password?

Visit: https://worklifebalancehousecleaning.launch27.com/login

How do I change my address?

You can email us at: wlbcleaning@wlbcleaning.com with any changes needed, or you can log in to your client portal (link is at the bottom of your confirmation emails).

How do I change my credit card?

You can log in to your account at: https://worklifebalancehousecleaning.launch27.com/login

or you can email us at: wlbclceaning@wlbcleaning.com and we will help you update your card.

How do I book my first appointment?

You can book right online in under 60 seconds. We provide you with an instant quote. Once you book we: receive an email notification, verify date, time and cleaner and send you back an email to confirm the appointment.

Trust & Safety

Can I trust my cleaning professional?

All of our cleaners go through a thorough interview process and background check! We are positive, friendly, professional and detailed! We clean your home, how we would clean our own 🙂 We absolutely love our clients, many of whom become more like family <3

Do the cleaning professionals go through a background check?

Yes all cleaning professions go through a background check and thorough interview process.

What is your 100% satisfaction guarantee policy?

After each cleaning, you will receive an email asking how we did. We highly value any and all feedback we receive! Our goal is for you to be satisfied after every cleaning, if you are not, please let us know within 24 hours and we will return!

What is your refund policy?

You will be charged the day of the cleaning, once the cleaning is complete.We assess a $50 fee for cancellations/ reschedules/ Lock Outs when given less than 24 hours notice.

If you are not satisfied with the cleaning, we will issue a re-clean.